All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).

Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.

Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we’ll be happy to assist.

Unfortunately as our orders are handled by a third party provider, we’re unable to make changes to the order once payment is taken. The best course of action would be to cancel the order and re-order with all the items at once.

Once an order is in production, the order can no longer be cancelled, changed or edited as the item may have been created. 

Contact us at contact@collegemusic.co.uk as soon as possible with the product name, the order number, and your name. If a cancellation is possible, we will attempt to do everything in our power to make it happen. No cancelations nor address changes are possible during the holiday season.

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email contact@collegemusic.co.uk within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to contact@collegemusic.co.uk, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

Insurance

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.